Prepare, React, Thrive:
Experience Crisis Management in Action

Dates
23rd to 2sth Mar. 2026
4th to 6th May. 2026
6th to 8th July. 2026
15th to 17th Sep. 2026
7th to 9th Dec. 2026
TIME
9:30 AM to 4:30 PM (UAE Time)

This training program equips Emergency Response Team (ERT) leaders with the knowledge, skills, and tools required to manage emergency situations effectively using the Incident Command System (ICS). The course emphasizes real-time decision-making, leadership under pressure, and structured coordination across departments and agencies.
Very experienced and knowledgeable. Explained concepts in simple terms and by giving real life examples which very helpful.
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Very knowledgeable and answers all the questions very well and with lot of patience.
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Ram is great speaker. He explained everything in detail.
Very well versed with the topic and got everyone involved in the discussions..
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Such an amazing person with great experience
Instructor (Ram) was very cooperative and gave time to answer all our inquiries.
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Excellent knowledge and presentation


EXECUTIVE DIRECTOR, CONTINUITY & RESILIENCE (C&R)
A Chemical Engineer and an MBA in IT and Finance, Dhiraj Lal has over 20 years Business Continuity Management experience and 32 years overall. He has worked full-time with Standard Chartered, Agilent and American Express, where he headed Business Continuity, Risk and Internal Control. He teaches and consults in Business Continuity (ISO 22301) and related domains. He has been invited to present on Risk and Resilience at the BCI Annual conference in the UK, DRI US, BCM Institute Singapore, itSMF UK, DRI Asia in Malaysia, ISACA UAE, KSA and India. He has presented at various Middle East Business and IT Resilience Summits in Abu Dhabi, Dubai, KSA and India, and also CORE’s global online summits. He has written books on Business Continuity including on BCM in the UAE.
Author, Practitioner, Trainer, and Consultant. Over 32 years in the industry. Over 15 years in Business Continuity and related domains. Has been a BCI Approved Trainer for almost 10 years in the past. Co-author of the: Step by Step guide series
1.Implement Business Continuity the UAE Way!
2.Implement Business Continuity the Saudi Way!
Contributing Author to : The Definitive Handbook of Business Continuity Management, 3rd Edition (Edited by Andrew Hiles)

Emergency Response Team (ERT) Leaders, Health, Safety & Environment (HSE) Officers
Security & Risk Management Personnel, Facility Managers
Supervisors and Department Heads involved in emergency planning
First Respondents & Crisis Coordinators
Anyone responsible for coordinating or leading during emergency incidents
Gain proficiency in ICS — the globally recognized emergency management system.
Learn how to manage multi-agency and cross-functional response efforts effectively.
Develop the ability to lead under pressure and make critical decisions quickly and efficiently.
Hands-on simulations prepare participants to act confidently during real emergencies.
Supports organizational compliance with regulatory bodies and enhances emergency readiness programs.
Continuity & Resilience (C&R) is a ISO 22301 & ISO 27001 Certified Management Consulting Firm providing quality services in the niche area of Business Continuity Management (BCM) and Resilience. C&R help organizations to prepare for, respond to, and recover from disruptions and disasters.. C&R has been in the business for over 18 years, and have served more than 590 companies in over 20 countries across industries., delivering excellence and value to their clients.
C&R Consult / Train / Assess and Certify in the of domains Business Continuity Management, Crisis Management, IT Disaster Recovery, Risk Management, Information Security and Cyber Security • C&R also provide advisory services in Automation tools – BCM/ ITDR/ Mass Communication, Workplace recovery and E-Learning.
18+ Year Track Record Trust our extensive experience in the field.
7000+ Professionals Trained: Join a network of skilled individuals.
100+ Successful Implementations/Assessments/Audits:
Benefit from our proven track record.
ISO 22301 Certified: Assuring the highest standards in BCM.
ISO 27001 Certified: Ensuring information security excellence.
Multiple Accolades: We have won multiple awards for our services, including the BCI Hall of Fame Award, the BCI Service Provider of the Year Award for the Middle East and India (multiple times).

FQA, recognized globally as a leading knowledge organization, serves as a unifying platform for experts in Quality, IT, and Human Capital, dedicated to elevating the performance and market credibility of businesses and institutions worldwide.
The organization operates on the fundamental belief that an organization's path to improved quality is intricately intertwined with the continuous growth and development of its workforce. By prioritizing comprehensive skills development across all hierarchical levels, FQA enables leaders, management personnel, and teams to not only cultivate essential competencies but also foster a profound shift in attitudes and approaches towards quality commitments.
Through meticulously crafted workshops and programs, FQA strives to nurture a culture of strategic thinking and effective execution, empowering participants to internalize and apply the acquired skills to effectively drive their respective organizations towards the realization of their overarching vision, mission, and goals. Firm in its conviction that human potential, regardless of geographical location, can reach unprecedented pinnacles of excellence, FQA remains committed to equipping individuals with the necessary tools and motivation to create a more promising and impactful tomorrow.
ASK US TO CONDUCT WORKSHOPS FOR YOUR IN-HOUSE TEAMS AT A 35% DISCOUNT!

Reach out to us today to explore how our tailored workshops can propel your organization forward.
Our workshops are meticulously crafted to align with your organization's unique needs and maturity levels.
Whether your preference is virtual engagement or an immersive face-to-face session on your premises, we've got you covered (minimum batch size 8).
Our workshops can be seamlessly integrated into your operations, whether following a standardized format or custom-tailored to incorporate your team's specific suggestions and requirements.
Alan Lakein
